Shipping policy

Free Shipping

We offer free shipping on all orders, with no additional costs.

All orders are prepared and shipped from our fulfilment centres. During periods of high demand, such as sales, promotions or holiday periods, processing times may be slightly longer.

Processing Times

  • Orders are processed within 1–3 business days.

  • Orders are not processed on weekends or public holidays.

  • Once prepared, your order will be shipped on the next business day.

Estimated Delivery Times

The usual delivery timeframe is 7–14 business days from the date of dispatch.

These timeframes are estimates and may vary depending on:

  • Your location within the country.

  • The courier's operations.

  • External circumstances, such as weather conditions, public holidays, high demand and other factors.

In some exceptional cases, delivery may take longer.

Domestic Deliveries

We deliver exclusively within the country.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number.

Please note that tracking information may take between 24 and 72 hours to update correctly.

Changes and Cancellations

  • Once an order has been placed, it cannot be cancelled.

  • If you need to change your delivery address, please contact us as soon as possible.

  • Once your order enters the processing stage, no further changes can be made.

  • We are not responsible for any errors in the delivery information provided by the customer.

Delivery Delays

We are not responsible for delays caused by:

  • Couriers.

  • Weather conditions.

  • Public holidays or circumstances beyond our control.

However, our team is always available to assist you.

Lost, Stolen or Damaged Parcels

If your order arrives damaged, you must contact us within 48 hours of receiving it, providing:

  1. Your order number.

  2. Clear photos of the product and its packaging.

We will review your request and offer you a solution.

For parcels marked as delivered by the courier, we cannot guarantee that we will accept responsibility, but we will do everything we can to assist you.

Incorrect Delivery Address

The customer is responsible for providing a complete and correct delivery address.

If an order is returned due to incorrect information, the cost of reshipping may be the customer's responsibility.

Contact Us

If you have any questions about your order, you can contact our customer service team:

📧 info@amberbyron.com